Privacy Policy

Last updated: 11-07-2026

This privacy policy applies to all services provided by Woolf & Rose, accessible via info@woolfrose.com and based at Oeverwalpark 31, 3451 DT Vleuten. We respect our customers’ privacy and treat the personal information you provide to us confidentially and in accordance with the General Data Protection Regulation (GDPR).

1. What data we collect
We collect personal data that you provide to us when placing an order, creating an account or contacting our customer service team, including:
- Full name
- Address and billing details
- Email address
- Telephone number
- Payment details (processed via our payment providers; not stored on our servers)
- IP address and device/browser details
- Order and transaction history
- Data regarding your activities and behaviour on our website (via cookies)

2. Purposes of processing
- Processing, dispatching and invoicing your orders.
- Providing customer service and support.
- Sending order updates, tracking information and relevant information.
- Improving our services, website and product range.
- Preventing and detecting fraud and misuse.
- Sending marketing communications, only where you have given your consent.

3. Legal bases
We process your data on the basis of the performance of the contract (your order), your consent (e.g. marketing), a legal obligation (such as tax administration) and our legitimate interests (such as fraud prevention and improving our services).

4. Sharing data with third parties
Your data will only be shared with third parties to the extent necessary for us to provide our services, including:
Our payment providers: Visa, Mastercard, Amex, Apple Pay, Google Pay.
Our shipping and delivery partners: Royal Mail
Our supplier(s) for the processing and dispatch of your order.
Providers of analytics and marketing services (where applicable and in accordance with your cookie preferences).
Where required, data processing agreements have been entered into with all these parties. We never sell your data to third parties. As part of our dispatch process takes place directly from a supplier outside the EEA (China), a transfer outside the EEA may occur; we observe appropriate safeguards in this regard.

5. Retention period
We do not retain your data for longer than is necessary for the purposes for which it was collected, or for as long as is required by law (such as a 7-year statutory retention period for tax records).

6. Cookies
Our website uses cookies to improve functionality, analyse visitor behaviour and support marketing. Please see our separate Cookie Policy for further information. You can set your preferences

7. Beveiliging
Wij nemen passende technische en organisatorische maatregelen om uw gegevens te beschermen tegen verlies, misbruik en ongeautoriseerde toegang. Alle betalingen verlopen via een beveiligde SSL-verbinding.

8. Uw rechten
U heeft het recht om uw persoonsgegevens in te zien, te corrigeren, te laten verwijderen of te beperken. Ook kunt u bezwaar maken tegen de verwerking, uw toestemming intrekken en een verzoek tot dataportabiliteit indienen. Neem hiervoor contact op via info@woolfrose.com. U heeft tevens het recht een klacht in te dienen bij de toezichthoudende autoriteit.

9. Contact
Woolf & Rose— Oeverwalpark 31, 3451 DT Vleuten — info@woolfrose.com