Donatella | Moccasin with Golden Tassels

We want you to love every piece you order from Gracewood London. If something isn't quite right, you're welcome to request a return within 30 days of receiving your order. All we ask is that the item comes back to us in its original condition and packaging.

Simply email us at  info@woolfrose.com with your order details — we'll take care of the rest.

For all orders within the UK, we provide free Royal Mail delivery. There is no paid priority option, as it isn’t needed. Every customer receives the same fast, careful service.

We carefully prepare each order and dispatch it as soon as it comes in. Once your parcel is on its way, you will receive a tracking number by email so you can follow it to your doorstep. Delivery times may vary slightly depending on your location, but our promise is simple: we ship quickly, and you don’t pay for delivery.

Every piece in our collection is chosen with care. We take the time to look at the fabric, the fit, and the little details that make the difference between something you wear once and something you reach for again and again.

Before anything makes it into our collection, we make sure it feels right. Comfortable, flattering, and worth every penny. That's been our standard since Eleanor started Gracewood London in 2010 — and it hasn't changed.

Each product page includes a detailed size chart to help you find your perfect fit. We always recommend comparing the chart to a similar item you already own.

If you're in between sizes, we generally recommend sizing up for the most comfortable fit. Still unsure? Our customer care team is happy to help you choose the right size.

We're sorry to hear that. Head over to our Contact page and we'll get back to you as quickly as possible. We offer 24/7 customer care and will always do our best to find a solution that works for you.